Data Deletion Instructions
This page explains how you can ask Sphin Media to delete the personal data we hold about you, including data we receive when you interact with our Facebook Page or Instagram account. It sits alongside our Privacy Policy, which explains what we collect and why.
1. Who this page is for
This page applies to anyone whose personal data Sphin Media holds, including people who have:
sent us an enquiry, completed a form, or placed an order on sphinmedia.com
subscribed to our email updates
commented on, messaged, or otherwise interacted with Sphin Media’s Facebook Page or Instagram account
Sphin Media is the studio brand operated by Assur Media, a UAE Free Zone Company (Registration No. 9978). Assur Media is the controller of the personal data described on this page.
2. How to ask us to delete your data
Email legal@assurmedia.com with the subject line “Data deletion request”. In your email, tell us:
your full name
the email address or phone number you used with us
if your request relates to Facebook or Instagram, your profile name or Instagram username, and, where possible, a link to the comment or message concerned
which data you want deleted, or that you want all of it deleted
You do not need to give a reason, and we do not charge for this.
3. Data from Facebook, Instagram, and other Meta services
When you comment on or send a message to Sphin Media’s Facebook Page or Instagram account, we may receive your public profile name, your account ID, and the content of your comment or message. We use this only to read and reply to you.
If you ask us to delete this data, we will delete it from our own systems and records. We cannot delete content that Meta holds on Facebook or Instagram. You can delete your own comments and messages there, and Meta’s privacy settings explain how.
4. What happens after you ask
We confirm that we have received your request.
We may need to check your identity before we act, so that we do not delete or disclose someone else’s data.
We complete your request within 30 calendar days of receiving it. Where a request is complex, we may extend that period once. If we do, we will tell you before the first 30 days are up, and we will explain why.
When we have finished, we confirm in writing what we have deleted. If we do not hold any data about you, we tell you that instead.
5. What we may have to keep
Some records must be kept by law even after you ask us to delete them, for example invoices, payment records, and contract records that we need for tax and accounting. Where that applies, we keep only what the law requires, we do not use it for any other purpose, and we delete it when the required period ends. Our Privacy Policy sets out how long we keep each type of record.
Asking us to delete your data does not by itself cancel an order or an engagement you have with us. To cancel an order, write to support@sphinmedia.com.
6. Removing our access from your Facebook or Instagram account
If you have given an app or tool operated by Sphin Media access to your Facebook or Instagram account, you can remove that access at any time in the Apps and Websites section of your Facebook or Instagram settings. Removing access stops new data reaching us. To delete data we already hold, send a request as set out in section 2.
7. Questions and complaints
For any question about this page or about your personal data, write to legal@assurmedia.com. Our Privacy Policy sets out all your rights over your personal data, and how to complain if you are not satisfied with how we have handled a request.
Sphin Media is the studio brand operated by Assur Media, a UAE Free Zone Company (Registration No. 9978). All commercial and legal correspondence is issued under Assur Media.